We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

United Way


Pledge Now

Watch:  United Way Kick Off 2020


Watch:  The CPS Energy Executive Team


Watch:  My Donation Makes an Impact


Our community continues to face challenging times during this unprecedented health crisis. The COVID-19 pandemic is affecting all our families, our way of doing business, our community and our way of life. As San Antonio responds and rebuilds, it is imperative to continue to support our local nonprofits who are in the forefront, helping individuals and families who struggle with food, mental health, childcare, schooling their children and sometimes just surviving. United Way may be even more vulnerable. And the need is increasing, touching those who have never needed help before.

For many nonprofit partners, this fall’s United Way campaign will play a critical role in supporting their mission. Now more than ever, it’s time to put People First and show our support for United Way! This fall, care for our community and make a pledge. It’s time to unite as a community so we can become stronger and WIN together. UNITED WE WIN!


United Way 2020 Resources


Video Messages from our Chiefs:


Video Message from our Loan Executives: