We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Flexible Path Survey Results

FlexPOWER Bundle Survey Results - Executive Summary 

As of April 30, 2020

We had a total of 1,113 customers respond to at least one question on this survey. Of these respondents, 52% ranked “Affordability” as their most important energy consideration. Additionally, 17% ranked “Energy Reliability” as their top energy consideration, and 17% chose “Environmental Responsibility” as their leading consideration. Fewer than 10% of the respondents favored “Safety,” “Security,” or “Energy Resilience.” Survey respondents also were asked about their familiarity with CPS Energy’s programs and initiatives: 683 respondents answered this question, while 430 customers elected not to answer. This question allowed respondents to select multiple programs and initiatives. Of the 683 customers who answered the question, 81% indicated they are familiar with our Energy Rebates. Half are familiar with Weatherization (51%), Community Solar (50%), and Wind Power (48%). Also, a large number of respondents are familiar with the Deely Coal Unit closure (36%); Flexible Path (32%); Save For Tomorrow Energy Plan (30%) and Energy Storage (26%). While a smaller amount, 18% indicated they are familiar with FlexPOWER Bundle.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.
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FlexSTEP Survey Results - Executive Summary 

As of April 30, 2020

A total of 994 customers responded to at least one question on this survey. Of these respondents, 24% indicated they participated in at least one Save For Tomorrow Energy Plan (STEP) program. Also, 61% of respondents indicated a willingness to pay extra to support energy efficiency and conservation programs and initiatives, with 46% indicated they’re willing to pay an additional $1 - $5 monthly. Of the customers responding to this survey, 48% ranked “Affordability” as their most important energy consideration.

Each chart represents a question asked on the survey.

  • Answered:  The number of respondents that answered the specific question.
  • Skipped:  The number of respondents that did not answer the specific question.
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