System Maintenance: Starting on Saturday, June 28, 2025 from 8 PM to Sunday, June 29, 2025 at 6 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Home Manager
FINAL NOTICE: Home Manager program is discontinued.
As of April 15, 2019, we no longer support Home Manager systems. We also do not support Home Manager Equipment. This means changes cannot be made from an app or from a computer. Changes to the Home Manager system can only be made from the equipment.
For questions, please contact our Home Manager Team at 210-223-NEST (6378) .
