System Maintenance: Starting on Saturday, April 26, 2025 from 8 PM to Sunday, April 27, 2025 at 5 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
CPS Energy August 2023 Utility Assistance
UPCOMING EVENT DATES AND TIMES
CPS Energy Headquarters
500 McCullough Ave, San Antonio, TX 78215
Check back for more events!
TO COMPLETE APPLICATIONS
- LOCATION: 500 McCullough, San Antonio, TX 78296
- QUESTIONS: Please call (210) 353-2222
ALL DOCUMENTS MUST BE PRESENTED IN PERSON
- Citizenship: (Must provide one of the following for ALL members in the household)
- Birth Certificate
- U.S. Passport
- Permanent Resident Card
- Certificate of Naturalization
- Identification: (Must provide one of the following for ALL members in the household)
- Driver's License/ID (Cannot be expired for more than 2 years)
- Consular Registration
- If an ID is not available, then (2) of the following documents may be accepted:
- Shot Record
- School Record (Report Card or Class Schedule)
- Medicare or other health card
- Social Security Card
- Income: (Must provide for ALL members in the household)
- Check Stubs (For the past 30 days)
- Social Security Award Letters (For the current year)
- Unemployment Benefits
- Child Support (Payment history for the past 30 days)
- TANF Letter
- Annuity Award Letter
- Adoption Subsidy
- Rent Change Notice (If enrolled in housing program)
- Utility Bills:
- CPS Energy Bill
- SAWS Bill (Water Bill)
- Lease Agreement (Rent)
INCOME GUIDELINES - EFFECTIVE JUNE 15, 2023
