All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Call Before You Dig

Know what's below before you start a project

Are you planning a home improvement project? Installing a new fence or deck? Or just doing some landscaping like planting a tree (see our Green Shade Tree Rebate) or digging a few holes for new shrubs?

The next time your project involves digging, be sure to first locate electric and natural gas lines, as well as cable and phone lines, by calling 811. Allow 48 hours (two full working days) for a team to come to your property and mark utility lines before your project begins. It's the law.

For additional information, call us at (210) 353-2970.  

You can make a locate request online at https://www.texas811.org/

 
 
Call 811