All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Theft of Energy

 

Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.

You can help CPS Energy fight energy theft by looking for these signs:

  • A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
  • Loose wiring or other objects connected to or near a meter
  • Flexible tubing which is always near a meter

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Or call us at (210) 353-4688 (HOTT).