CPS Energy’s offices, customer service centers, and call center will be closed on Monday, September 2, in observance of Labor Day. The offices will reopen on Tuesday, September 3, at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime.
Theft of Energy
Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.
You can help CPS Energy fight energy theft by looking for these signs:
- A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
- Loose wiring or other objects connected to or near a meter
- Flexible tubing which is always near a meter
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Or call us at (210) 353-4688 (HOTT).