System Maintenance: Starting on Saturday, April 20th from 7 PM to Sunday, April 21st at 4 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable until Sunday, April 20th at 5 AM. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Theft of Energy
Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.
You can help CPS Energy fight energy theft by looking for these signs:
- A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
- Loose wiring or other objects connected to or near a meter
- Flexible tubing which is always near a meter
Reporting Utility Service Theft:
If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form: Report Utility Service Theft.
Or call us at (210) 353-4688 (HOTT).
