Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: Newsroom, Storm Updates & Events. 

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Common Voltage Disturbances

 
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A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”

Here are the typical challenges CPS Energy must manage to keep your electric power up and running:

  • Transmission line problem caused by animals, weather, unforeseen equipment failure
  • Voltage disturbance on one distribution line affects an adjacent distribution line
  • Substation circuit breaker opens and closes momentarily
  • Severe weather
  • Equipment failure or tree damage to conductor wires
  • A vehicle hits distribution poles
  • In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333