SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

Common Voltage Disturbances

 
Stock-51

A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”

Here are the typical challenges CPS Energy must manage to keep your electric power up and running:

  • Transmission line problem caused by animals, weather, unforeseen equipment failure
  • Voltage disturbance on one distribution line affects an adjacent distribution line
  • Substation circuit breaker opens and closes momentarily
  • Severe weather
  • Equipment failure or tree damage to conductor wires
  • A vehicle hits distribution poles
  • In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business