CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Common Voltage Disturbances

 
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A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”

Here are the typical challenges CPS Energy must manage to keep your electric power up and running:

  • Transmission line problem caused by animals, weather, unforeseen equipment failure
  • Voltage disturbance on one distribution line affects an adjacent distribution line
  • Substation circuit breaker opens and closes momentarily
  • Severe weather
  • Equipment failure or tree damage to conductor wires
  • A vehicle hits distribution poles
  • In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business