We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy will be performing planned maintenance on our enterprise system starting from 9/19/2020 8:00 PM CST to 9/20/2020 4:00 AM.

Importance of Proper Grounding

 
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The main reason for proper grounding is safety for your employees and equipment.

  • Personnel: for any person who may contact high voltages due to electrical fault
  • Equipment: ensures all equipment is protected in the event of a fault.
  • Noise Control: helps eliminate transients, which can cause issues ranging from insulation breakdown to equipment failure.

All ground rods, including metal water pipes, should be connected at the point where a building’s ground connections come together. These ground rods can be combined at the service entrance to decrease ground resistance.

In the event of a lightning strike, separate ground connections could endanger personnel and equipment.

If multiple neutrals are tied to grounds throughout your system, this could cause protection circuits to malfunction.

The service entrance is the only place where a ground should be connected to a neutral.

 

Typical Connection Problems:

Problem: Burning odor at a circuit breaker panel, J-box or outlet

  • Possible Cause: Bad connection, faulty conductor

Problem: Warm CB panel

  • Possible Cause: Bad circuit breakers or bad connections

Problem: Buzzing sound

  • Possible Cause: Arcing due to bad connection

Problem: Scorched or charred insulation.

  • Possible Cause: Wire or circuit overload, bad conductor or connector

Problem: No voltage

  • Possible Cause: Tripped breaker, blown fuse or broken conductor

Problem: Intermittent, inconsistent voltage

  • Possible Cause: Bad connection or arcing