CPS Energy’s offices, customer service centers, and the call center will be closed on Tuesday, December 31, 2024 and Wednesday, January 1, 2025 in observance of New Years. Offices will reopen on Thursday, January 2 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.
RAC Questions & Answers - General: CPS Energy & Industry
This page will be updated frequently with questions & answers by topic.
General: CPS Energy & Industry Topics Include:
- Business & operating model
- Financial objectives & outlook
- Rate benchmarking
- Energy efficiency & demand response
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RATE DESIGN
- Objectives of rate design
- Rate design trends
- Industry case studies
- Cost model of providing service
Questions & Answers:
- What is R&R? (Answered)
- What is Non-Fuel O&M? (Answered)
- What is the G&A? (Answered)
- Where are cost savings shown? (Answered)
- What are the past due amounts by customers? (Answered)
- What is the difference between residential & commercial rates? (Answered)
- When was the last Cost of Service done? (Answered)
- Why is the usage in Texas higher than other states? (Answered)
- What is the difference between R&R and O&M? (Answered)
- If customers are using twice as much energy in Texas why are others bills so much higher? (Answered)
- How will pending legislature going to affect proposed rate increase?
- Please explain how the maintenance cost for solar customers is allocated
- Please provide details on all the community programs
- What were the past due balances prior to the pandemic? (Answered)
- What is the utility burden of some of the additional programs being proposed?
- How is Senate Bill No 3 going to impact rates? (Answered)
- What are the differences between Memphis, San Antonio, Austin, El Paso and Denver rates? (Answered)
- STEP Program questions (Answered)
- How can you connect population growth to load growth? (Answered)
- Where is the funding going for solar programs? (Answered)
- How is REAP funded?