We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Employment Verification

 

CPS Energy is eager to work with companies and agencies interested in verifying the employment of current and former CPS Energy employees. If you need assistance, all requests must:

  • Be in writing
  • Provide a release or authorization signed by the employee

Employment verification requests may be sent:

CPS Energy
Attn: Verification of Employment
145 Navarro
Mail Drop: 110908
P.O. Box 1771
San Antonio, Texas 78296

Email: employmentverification@cpsenergy.com
Fax: (210) 353-6390