We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy will be performing planned maintenance on our enterprise system starting from 9/19/2020 8:00 PM CST to 9/20/2020 4:00 AM.

Customer Service Form

Commercial:  Meter Can Request

Please complete the form below to request a Meter Can.  This request is for one Meter Can per service address.

Please note we no longer provide single-phase S/C meter sockets.

Replacement of lost or stolen Meter Cans:  Please contact your assigned designer to request a new meter can.  If you don't have an assigned designer, you may call 210-353-4050.  We will quote charges for the replacement of the meter can. The electrician must mail or fax a letter (on company letterhead) accepting charges for the can. We will bill the electrician after the Meter Can is received.

 
 
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Ex: Name@yourcompany.com
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Ex: 2105551234
 
 
 
 
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General Information:

 
 
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