System Maintenance: On Sunday, February 23, 2025, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. If you experience any issues, you can report an outage online or by calling (210) 353-4357. Please note that access to bills in Manage My Account may also be limited during this maintenance window.

Disabled Citizens' Billing Program Application (Residential)

CPS Energy’s Residential Disabled Citizen Billing Program grants disabled customers additional time to pay their utility bill. This Program is only applicable to the customer’s principal resident and requires annual recertification.

In order to be eligible, all the following must be met:

Applicant must receive Supplemental Security Income (SSI) from Social Security Administration
Applicant must be a CPS Energy residential gas and/or electric customer
Applicant must be the customer of record (the person whose name is on the CPS Energy bill)

To apply for the Residential Disabled Citizen Billing Program the following must be enclosed:

Completed application. You may also call (210) 353-2222 to request an application.
A copy of your disability document for Supplemental Security Income (SSI) from the Social Security Administration

Applicants to the Residential Disabled Citizen Billing Program may submit their application in one of the three following options below:

By mail:
Attention: Community Programs, Mail Drop RT0301
CPS Energy
P.O. Box 1771
San Antonio TX 78296-9988
Fax the completed application to 210-353-3666.
Completing Online Application form below.

Please Complete the Online Application Below

CONTACT INFORMATION:

Place your contact information here:

Name

Street Address

Street Address 2

City

State

ZIP Code

Mailing address (only if it's different than residential address)

Primary Telephone Number

Ex: (210) 555-1234

CPS Energy Account Number

10-digit number that starts with 300

DOCUMENTS:

All documents must be loaded in pdf, jpg, jpeg, png, doc or .docx. Do not upload any other file formats, including encrypted or zip files.

Supplemental Security Income (SSI)

Upload files

APPLICANT AUTHORIZATION:

By submission of this application, I hereby authorize CPS Energy to release all enclosed application information to other nonprofit agencies and/or government entities (e.g. Bexar County, City of San Antonio etc) offering programs for the benefit of the resident or the home. (e.g., thermostat, minor repairs, energy and water efficiency, generation, conservation or community support services).

I certify that the information provided in this online form is accurate and I authorize CPS Energy to verify any of the above information provided.

Yes

Applicant/Authorized Individual Signature

(Print full name)

Date