We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Smart Meter Opt-Out Form (Electronic)

Smart Meter Opt-Out Program Enrollment

Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.  To be considered for enrollment in the Smart Meter Opt-Out Program, please complete the form below.

For questions about opting out, please email: meterexchange@cpsenergy.com or call 210-353-4264

Please complete the following information.

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(Ten digit number starting with 300)
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Ex: 2105551234
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Ex: Name@email.com
 

Please read and answer the statements below.

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 No
 Yes (describe below)
 
 
 
 YES. I want to exchange the smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.
 YES. I want to exchange my smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program and be considered for the Low Income fees. I understand that I will need to submit proof of income and other information for consideration, and that I will be required to recertify for low income eligibility every two years. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.
 
 

Please enter your electronic signature below.

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Please click here to read the Smart Meter Opt-Out Program Form.

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 I have read the Smart Meter Opt-Out Program Enrollment Form above and understand the fees associated with opting out.
 
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