You can’t adjust your thermostat.
When CPS Energy initiates a 10-minute cycling event for a critical peak period, your Smart Thermostat will display the word SAVINGS. You will be unable to change the setting or the temperature on your thermostat. Your air conditioner will be blowing air but the air will not be cold.
Your Smart Thermostat’s display will not come on.
There is no power being supplied to the thermostat. Check your fuse or circuit breaker.
Temperature display will not go lower than 45 degrees Fahrenheit or higher than 88 degrees Fahrenheit.
You have reached the temperature setting limit.
The programmed temperature change occurs incorrectly.
Check the programmed time. Make sure the AM and PM indications and the day and time are correct.
The cooling mode will not come on.
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?