All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Open Records


Texas law gives you the right to request access to government records or information that already exists. Government officials may not ask why you want the information. Although the law makes most government information available to the public, some exceptions exist. Governmental bodies must promptly release requested information or ask the Office of the Attorney General for a ruling on whether or not an exception applies.

Procedures to obtain information:

  • Submit a written request (mail, fax, email or in person) so CPS Energy can accurately identify and locate the items requested
  • Cooperate with CPS Energy’s reasonable efforts to clarify the type or amount of information

Send requests for information from us in one of the following ways:

By mail:

CPS Energy:  Request Information
Maildrop CT1201
P.O. Box 1771
San Antonio, TX 78296

By e-mail:

By fax: (210) 353-3774

In person: CPS Energy Main Office, 500 McCullough, San Antonio, TX 78215