System Maintenance: On Sunday, February 23, 2025, from 1:00AM to 5:00AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. If you experience any issues, you can report an outage online or by calling (210) 353-4357. Please note that access to bills in Manage My Account may also be limited during this maintenance window.
Open Records
Texas law gives you the right to request access to government records or information that already exists. Government officials may not ask why you want the information. Although the law makes most government information available to the public, some exceptions exist. Governmental bodies must promptly release requested information or ask the Office of the Attorney General for a ruling on whether or not an exception applies.
Procedures to obtain information:
- Submit a written request (mail, fax, email or in person) so CPS Energy can accurately identify and locate the items requested
- Cooperate with CPS Energy’s reasonable efforts to clarify the type or amount of information
Send requests for information from us in one of the following ways:
By mail:
CPS Energy: Request Information
Maildrop CT1201
P.O. Box 1771
San Antonio, TX 78296
By e-mail: [email protected]
By fax: (210) 353-3774
In person: CPS Energy Main Office, 500 McCullough, San Antonio, TX 78215
