System Maintenance: Please note starting on Saturday June 29 from 8:00 AM through Sunday, June 30 at 12:00 PM we will be experiencing planned customer information system maintenance and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006.
Senior Citizen Late Payment Waiver
CPS Energy residential customers who meet the following eligibility requirements qualify to have late payment charges waived:
- Individual 60 years of age or older
- Be the person whose name is on the utility bill (customer of record)
- Income at or below 125% of Federal Poverty Guidelines
Financial income eligibility requirements are outlined in the chart to the right.
For families/households with more than 8 persons, add $560 for each additional person.
How to Apply
Customers interested in participating in the Senior Citizen Late Payment Waiver can apply by using our online form below.
You may also call (210) 353-6777 to get a status on your application.
