This Grievance Procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by CPS Energy.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. 

The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation to: 

CPS Energy

ATTN: ADA Coordinator

500 McCullough Ave

San Antonio, TX 78215

Mail Drop: CT1101

Email: [email protected]

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will contact the complainant to discuss the complaint and the possible resolutions. 

Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and where appropriate, in format that is accessible to the complainant. The response will explain the position of the CPS Energy and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to:

CPS Energy

ATTN: General Counsel

P.O. Box 1771 

San Antonio, TX  78296

Email: [email protected]