We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Smart Thermostat

A great way to save electricity and lower your home energy bill

With a FREE Wi-Fi Honeywell programmable thermostat, you can:

  • WiFi required to be eligible for enrollment
  • Control the temperature at home – anytime, anywhere – from the Internet using your smart phone, computer or tablet with the Total Connect Comfort App.
  • Save on your home heating and cooling costs 
  • Request one at any time. Participation is voluntary.

Remember:  It's free! We will install it for free.

Through a Smart Thermostat, you agree to allow us to make adjustments to your thermostat during “conservation events.” This is when our system reaches peak demand. This will likely happen several times during the summer months and typically occurs between the hours of 3 p.m. and 7 p.m., Monday through Friday. During conservation events, you can opt out through your thermostat or smart phone app at any time and return to your normal settings. Conservation events don’t occur very often, but they are crucial in managing the energy needs of our community.  

To inquire about a Smart Thermostat, apply online, print an application, or call us toll-free at (866) 222-7645. Please have your CPS Energy customer account number when you call.