Scheduled Maintenance:  Starts Saturday, May 15, 2021 at 8:00 PM to Sunday, May 16, 2021 at 4:00 AM, the following systems will be unavailable: Customer Alerts, Outage Reporting via IVR and Online, the ability to accept payments via Western Union or EZPay and all secure web portals.

We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Road Closures and Infrastructure Projects


Upcoming Road Closures

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements.   The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

The below schedule and timeline are subject to change.  Thank you for your patience as we work to provide you with safe and reliable electric and gas service.


NEW LAW:  CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 


Sunday May 16, 2021

Time: 2:00 AM – 7:00 AM
Location: Access Road Northwest Loop 410 Southbound – North of Ingram Road – South of HWY 16
Scope of Work: CPS Energy Overhead crews will be transferring overhead primary wire on the access road listed above
Outages:  36 customers will be affected by the scope of work and have been notified
Notifications: Texas Department of Transportation (TxDOT) and onsite police officers have been notified.  Notification signs were put out on May 8, 2021.
Traffic control: The right lane of the south bound access road of Loop 410 will be shut down from 2:00 AM to 7:00 AM. Onsite police will conduct road closer on loop 410 south bound right lane in order to safely for working crew.



Planned Outages

Our community continues to grow. As it does, we're enhancing and adding new infrastructure as well as updating and improving current infrastructures. This helps ensure safe, reliable gas and electric service for existing and future customers.  

If there will be a planned power outage in your area, we will work to provide sufficient notice via mail 30 days prior to the planned outage and a phone call the day before.  To help us contact you promptly, please take a moment to confirm or update your contact information in Manage My Account.

Planned outages are scheduled for the following zip codes for 2021:

78250   78251   78257   78253   78254   78245   78240   78250   78247   78148   

78232   78233   78105   78154   78217   78230   78231   78229   78238