CPS Energy’s offices and service centers will be closed on Thursday, November 26, and Friday, November 27, 2020, in observance of Thanksgiving. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues. Read More

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Road Closures and Infrastructure Projects

 

Upcoming Road Closures

To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements.   The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

The below schedule and timeline are subject to change.  Thank you for your patience as we work to provide you with safe and reliable electric and gas service.

 

NEW LAW:  CPS Energy reminds you as of September 2019, the Move Over Slow Down law now includes the requirement to move over or slow down for utility vehicles with flashing lights.  Help keep our crews safe. 

 

Sunday December 13, 2020

  • Time:  8:00AM – 4:00PM
  • Zip Code:  78209
  • Location:  HWY 281 adjacent to the Quarry Market
  • Scope of Work:  CPS Energy will be working on a transmission project on the existing transmission towers.
    • The transmission towers are parallel to the railroad track between Basse and Sunset (near the Quarry).
    • To complete this project our contractors will be stringing a wire over the HWY 281.
    • CPS Energy contractors will have signs and police officers to assist with traffic control.
    • Traffic will be stopped in both directions for 15 minute increments throughout the day.
 

Planned Outages

Our community continues to grow. As it does, we're enhancing and adding new infrastructure as well as updating and improving current infrastructures. This helps ensure safe, reliable gas and electric service for existing and future customers.  

If there will be a planned power outage in your area, we will work to provide sufficient notice via mail 30 days prior to the planned outage and a phone call the day before.  To help us contact you promptly, please take a moment to confirm or update your contact information in Manage My Account.

Planned outages are scheduled for the following zip codes for 2020:

78249  78250  78240  78218  78257  78254  78247  78230  78239  78248  78231

78216  78251  78148  78217  78232  78222  78245  78256  78229  78109